Author

Nicole Hawley

Director of Customer Success

As Director of Customer Success, Nicole partners with health system leaders to drive strategic adoption of Apella across perioperative environments. She works closely with executive and operational stakeholders to align on goals, unlock measurable improvements, and translate OR intelligence into sustainable efficiency gains. She leads customer strategy through their entire journey, ensuring Apella delivers meaningful impact for surgical teams, administrators, and ultimately, patients.

Articles by Nicole Hawley

How Tampa General Unlocked Hidden OR Capacity — with Zero New Spend

Without credible, precise measures, OR managers at Tampa General couldn’t validate concerns or target interventions. They needed real-time, phase-level visibility to identify root causes of delays and where process improvement would work best.